RE: Unable to connect to certain sites... (Full Version)

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MWD -> RE: Unable to connect to certain sites... (7/16/2008 4:12:18 PM)

In the same window, do this:

nslookup bankofamerica.com



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 4:29:10 PM)

quote:

nslookup bankofamerica.com


It says: Server Unknown



MWD -> RE: Unable to connect to certain sites... (7/16/2008 4:30:36 PM)

Ok. Now try this:

nslookup bankofamerica.com 208.67.222.222



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 4:36:49 PM)

quote:

nslookup bankofamerica.com 208.67.222.222


It said:

Server: rsolver1.opendns.com

Non Authoritive Answer: bankofamerica.com.domain_not_set.invalid


Hey! I appreciate all your efforts...I owe you big time!



MWD -> RE: Unable to connect to certain sites... (7/16/2008 4:43:51 PM)

This what I get from here:

C:\Documents and Settings\abcde>nslookup bankofamerica.com 208.67.222.222
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: bankofamerica.com.hsd1.nh.comcast.net
Address: 208.67.217.132

This looks like a big DNS problem on the Internet, though I am not a Domain Naming System expert and I admit I could be wrong. Could be some DNS servers have been polluted or have gone down or have been recently upgraded with bad code. Nothing you can do about it, as far as I know. Just wait it out. C7 or maybe one of the other CIS folks might be able to come up with something. If a light bulb goes on in my brain, I'll come back in & try to help some more.

EDIT: THIS IS BOGUS. WRONG SYNTAX. CORRECT VERSION IS BELOW. HUMBLEST APOLOGIES.



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 4:48:58 PM)

Thank you so much. I truly appreciate it. It happened the first time about a week ago and I just waited and was able to get on a couple of days later. Hopefully that will happen again.

Again, thank you!!!



MWD -> RE: Unable to connect to certain sites... (7/16/2008 4:55:08 PM)

My last reply was bogus. Sorry, folks. Please ignore that nslookup command. Will be back shortly.



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 4:58:06 PM)

O.K....I'll wait patiently.[;)]



MWD -> RE: Unable to connect to certain sites... (7/16/2008 5:05:35 PM)

Sorry 'bout that.

Try this in the same command window. Do only the commands in red.


C:\Documents and Settings\abcde>nslookup
Default Server: cns.chelmsfdrdc2.ma.boston.comcast.net
Address: 68.87.71.226

> server 4.2.2.2
Default Server: vnsc-bak.sys.gtei.net
Address: 4.2.2.2

> bankofamerica.com
Server: vnsc-bak.sys.gtei.net
Address: 4.2.2.2

Non-authoritative answer:
Name: bankofamerica.com
Addresses: 171.159.193.173, 171.161.161.173, 171.159.65.173

> exit

C:\Documents and Settings\abcde>




Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 5:10:59 PM)

okay...I did that.



MWD -> RE: Unable to connect to certain sites... (7/16/2008 5:12:32 PM)

Oh, so you're gonna keep me in suspense, huh? ;-)

What did you get? Same results as me? Did you get the same 171.x.x.x addresses for bankofamerica?



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 5:14:15 PM)

Oh, sorry...yes, I did get the same responses. I told you I'm dumb![:)]



MWD -> RE: Unable to connect to certain sites... (7/16/2008 5:17:34 PM)

You're not dumb. You've just never done this before.

Your problem is something's wrong with your ISP's (Internet Service Provider's) DNS (Domain Naming System) server.

We will bypass it temporarily.

In the same command window, type ncpa.cpl

Right-click on Local Area Connections, click Properties, and let me know when the Properties window comes up.



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 5:21:07 PM)

Okay, properties is up.



MWD -> RE: Unable to connect to certain sites... (7/16/2008 5:21:50 PM)

That last letter in the command is a lowercase L, not the number 1.



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 5:23:31 PM)

Yes, I just copied and pasted what you wrote. Properties for local area connections is up.



MWD -> RE: Unable to connect to certain sites... (7/16/2008 5:28:09 PM)

Ok. Scroll down until you see Internet Protocol (TCP/IP), then click it once. Only ONCE. (And NOT the check box! The box must remain checked.) The line will turn blue.

Now click the Properties button, and let me know when you have the Internet Protocol (TCP/IP) Properties window up.



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 5:30:50 PM)

version 6 or version 4 or does it matter?



MWD -> RE: Unable to connect to certain sites... (7/16/2008 5:32:41 PM)

Try version 4 to start with and we'll see what happens.



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 5:37:30 PM)

O.K. I have to keep going out of properties to answer you...there is no minimizer on it, so I will have to bring it up again when you tell me what to do.



MWD -> RE: Unable to connect to certain sites... (7/16/2008 5:46:41 PM)

You don't ever have to minimize anything to see a hidden window. Just do <ALT><TAB> to cycle through the windows on your desktop.

Bring that properties box back up, click TPC/IP version 4 so it turns blue, click Properties, and you will get the Internet Protocol (TCP/IP) Properties window.

In that window you should have 4 radio buttons. "Obtain an IP address automatically" and "Obtain DNS server address automatically" are probably selected.

Click the bottom radio button: "Use the following DNS server addresses."

Then, in the Preferred DNS server space, enter 4.2.2.2

You can just type 4.2.2.2 on the keyboard immediately after you click the radio button, and the fields will auto-position. Just make sure the preferred DNS server address ends up being 4.2.2.2

Then click OK.

Now you see the Local Area Connection Properties window again. Click OK there.

Now go back to your command window and type:

nslookup bankofamerica.com

...and tell me what you get.



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 5:59:14 PM)

quote:

ORIGINAL: MWD

You don't ever have to minimize anything to see a hidden window. Just do <ALT><TAB> to cycle through the windows on your desktop.

Bring that properties box back up, click TPC/IP version 4 so it turns blue, click Properties, and you will get the Internet Protocol (TCP/IP) Properties window.

In that window you should have 4 radio buttons. "Obtain an IP address automatically" and "Obtain DNS server address automatically" are probably selected.

Click the bottom radio button: "Use the following DNS server addresses."

Then, in the Preferred DNS server space, enter 4.2.2.2

You can just type 4.2.2.2 on the keyboard immediately after you click the radio button, and the fields will auto-position. Just make sure the preferred DNS server address ends up being 4.2.2.2

Then click OK.

Now you see the Local Area Connection Properties window again. Click OK there.

Now go back to your command window and type:

nslookup bankofamerica.com

...and tell me what you get.

I had no idea about that alt tab...thank you!

171.159.65.173, 171.159.193.173, 171.161.161.173



MWD -> RE: Unable to connect to certain sites... (7/16/2008 6:02:01 PM)

You should be good to go. Try getting to BOA and Wells Fargo web sites now. Let me know, then we'll do the cleanup.



Kat_D -> RE: Unable to connect to certain sites... (7/16/2008 6:05:27 PM)

Nope, still timed out. Do I need to restart my computer?



MWD -> RE: Unable to connect to certain sites... (7/16/2008 6:09:51 PM)

No, you shouldn't have to. Go to http://clusty.com, enter Bank of America in the search field, and click on the (probably) first link. Let me know.

EDIT: http://clusty.com



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