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Tickets - 7/11/2008 11:29:43 PM   
DenimDiva


Posts: 6070
Joined: 9/28/2007
From: CA
Status: offline
Sometimes when I've created a ticket, I've noticed the moderator it's assigned to isn't online. When that happens, should I pm another moderator or just let it go?
Post #: 1
RE: Tickets - 7/11/2008 11:32:26 PM   
Kath


Posts: 16554
Joined: 2/28/2005
Status: offline
We all check the ticket list periodically, so no, you won't need to PM a mod. :)
Post #: 2
RE: Tickets - 7/11/2008 11:33:58 PM   
DenimDiva


Posts: 6070
Joined: 9/28/2007
From: CA
Status: offline
Thanks Kath!

ETA- that was a fast reply! I hope you're feeling better.
Post #: 3
RE: Tickets - 7/12/2008 12:17:25 AM   
Kath


Posts: 16554
Joined: 2/28/2005
Status: offline
Thanks! I'm a bit more perky today. :)

ETA: I do try and check tickets while I'm online every 20 minutes or so, but sometimes I do forget.
Post #: 4
RE: Tickets - 7/12/2008 7:55:37 PM   
peculiar_lady2


Posts: 11323
Joined: 2/11/2007
From: Between Hither and Yon
Status: offline
Roberta....I have noticed that rarely is the mod that answers the ticket the one that it is "assigned" to.

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Post #: 5
RE: Tickets - 7/12/2008 8:08:08 PM   
DenimDiva


Posts: 6070
Joined: 9/28/2007
From: CA
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I've noticed that too.
Post #: 6
RE: Tickets - 7/14/2008 9:13:26 AM   
zoebob


Posts: 8850
Joined: 4/13/2005
From: land of limbo
Status: offline
I hope you ladies think that's a good thing. IT's because we work together and check all the tickets so that if there is a major issue it doesn't sit all day until the assigned mod my be online

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Post #: 7
RE: Tickets - 7/14/2008 12:00:07 PM   
DenimDiva


Posts: 6070
Joined: 9/28/2007
From: CA
Status: offline
I'm not complain'. Y'all do a great job!
Post #: 8
RE: Tickets - 7/14/2008 5:09:26 PM   
peculiar_lady2


Posts: 11323
Joined: 2/11/2007
From: Between Hither and Yon
Status: offline
quote:

I hope you ladies think that's a good thing.

oh of course!!!! Like Roberta said, y'all do a great job!!!! (just a simple observation)


_____________________________



Proud member of the Moo Club

"I always rocked my kids to sleep. If the kitchen wasn't clean first, I used real rocks. " ~Cindybode
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