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Tickets - 7/11/2008 11:29:43 PM
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DenimDiva
Posts: 6070
Joined: 9/28/2007
From: CA
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Sometimes when I've created a ticket, I've noticed the moderator it's assigned to isn't online. When that happens, should I pm another moderator or just let it go?
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RE: Tickets - 7/11/2008 11:32:26 PM
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Kath
Posts: 16554
Joined: 2/28/2005
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We all check the ticket list periodically, so no, you won't need to PM a mod. :)
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RE: Tickets - 7/11/2008 11:33:58 PM
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DenimDiva
Posts: 6070
Joined: 9/28/2007
From: CA
Status: offline
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Thanks Kath!
ETA- that was a fast reply! I hope you're feeling better.
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RE: Tickets - 7/12/2008 12:17:25 AM
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Kath
Posts: 16554
Joined: 2/28/2005
Status: offline
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Thanks! I'm a bit more perky today. :)
ETA: I do try and check tickets while I'm online every 20 minutes or so, but sometimes I do forget.
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RE: Tickets - 7/12/2008 7:55:37 PM
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peculiar_lady2
Posts: 11323
Joined: 2/11/2007
From: Between Hither and Yon
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Roberta....I have noticed that rarely is the mod that answers the ticket the one that it is "assigned" to.
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RE: Tickets - 7/12/2008 8:08:08 PM
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DenimDiva
Posts: 6070
Joined: 9/28/2007
From: CA
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I've noticed that too.
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RE: Tickets - 7/14/2008 9:13:26 AM
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zoebob
Posts: 8850
Joined: 4/13/2005
From: land of limbo
Status: offline
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I hope you ladies think that's a good thing. IT's because we work together and check all the tickets so that if there is a major issue it doesn't sit all day until the assigned mod my be online
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L-R: DD1, Ellies DS2, DD2, Ellies DS1
L-R: Ellies DD1, Ellies DD2, DS, Ellies DS3
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RE: Tickets - 7/14/2008 12:00:07 PM
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DenimDiva
Posts: 6070
Joined: 9/28/2007
From: CA
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I'm not complain'. Y'all do a great job!
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RE: Tickets - 7/14/2008 5:09:26 PM
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peculiar_lady2
Posts: 11323
Joined: 2/11/2007
From: Between Hither and Yon
Status: offline
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quote:
I hope you ladies think that's a good thing.
oh of course!!!! Like Roberta said, y'all do a great job!!!! (just a simple observation)
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